Refund Policy
Refund Policy
At FAST + LIFE, we are committed to providing high-quality products/services to our customers. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refund
Refunds are available under the following conditions:
- Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 14 days days of receiving your order. We will offer a full refund or a replacement.
- Incorrect Product or Service: If we sent the wrong product or if the service rendered did not match what was described, please notify us within 14 days of receiving the item/service for a full refund or exchange.
- Change of Mind: We do not accept refunds for a change of mind, but we may offer a store credit or exchange, depending on the circumstances and product condition.
2. Requesting a Refund
To initiate a refund, please follow these steps:
- Contact us at team038@hotmail.com or +383 45 583 819 with your order number and a description of the issue.
- Provide any relevant images or documentation (e.g., damaged product photos).
- Once your refund request is reviewed, we will respond with instructions on how to return the product, if applicable, or arrange a solution for the service.
3. Processing Refunds
Once your refund request is approved, we will process your refund within 15 days business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your financial institution to process the refund.
4. Shipping Costs
Refunds do not cover the cost of return shipping unless the product was damaged or incorrect.
5. Contact Us
If you have any questions or concerns about our refund policy, please reach out to our customer service team at:
- team038@hotmail.com
- +383 45 583 819
We appreciate your business and are dedicated to ensuring you have a positive experience with us.
Thank you for choosing.
FAST + LIFE